We do not do change of mind refunds, however if for some reason your gift is damaged in transit, you can return it to the Bella HQ (please notify us within 24 hours of receiving the gift). All products are checked for quality before dispatch, and while we endeavour to deliver your product in perfect condition, what happens when the goods are dispatched is out of Bella's hands. 

Should this happen you can return the damaged items and we will re-send the product and pay for the return and additional postage charges. In the case where the product is sold out we will offer a full refund.

If you intend to seek a refund, replacement or exchange, you must email us to obtain prior approval. Please include the order number, reason for the return and any supporting photos. Bella Gifting shall bear the cost of all domestic return shipping. 

Return the items to:
Bella Gifting
479a Toorak Rd
VIC 3142

Please note that Bella Gifting will at all times honour its obligations under Australian Consumer Law.