Deliveries are made Monday to Friday, excluding all Victorian Public Holidays. While we would love to accept orders from customers all over the world, but for now we only deliver within Australia. We have same day dispatch for orders placed before 10am.
***Covid-19 & Shipping Delays***
Please be aware that there are delays with shipping nationally. Bella would love you to get your gift to you on time, with no stress. Please factor the delays into your purchase. Reach out if you are concerned or jump on our flat rate express post deal.
SHIPPING METHODS & TIMES
Store Pick Up Available (Inside or outside)
- Either in-store pick up available or Footpath Pick up (no drive up option available due to lack of parking) We will contact you when it is ready. Then you can pop in or wait out the front and call us and we will bring it out. Where possible next day available but please allow up to 2 business days. Please email us to arrange firstname.lastname@example.org
- We aim to deliver in 1-5 business days depending on delivery location and times that orders are received. For Melbourne, metro deliveries are generally 3 business day, and non metro generally 3-5 business days. For Adelaide & Sydney metro around 5-7 business days, and all other capital may take around 7 business days, depending on remoteness, so please take this into account when placing your order. PLEASE NOTE THAT WITH THE CURRENT COVID-19 SITUATION ALL DELIVERIES MAY BE DELAYED.
- Refunds will not be given for deliveries outside of approximate delivery times. We will not be held liable for late delivery outside of our approximate delivery times. We endeavour to despatch orders without delay, and if delays do occur, it is often during transit which it outside of our control.
- Same day shipping starts from $15.95 and ranges to $25.95. The relevant shipping rate will be displayed after you enter the suburb at checkout. Please ensure that someone is available to accept the order or there is somewhere safe to leave the parcel, or both return ($17.95) and re-delivery fees (from $15.95) will be charged by the courier.
OTHER IMPORTANT SHIPPING INFORMATION
Correct delivery details: It is very important that we are provided with accurate delivery addresses as delays are likely to occur if an incorrect address is provided, and couriers may also charge an administration fee if the nominated address is changed after they've collected the parcel. Any orders returned to us due to an incorrect or insufficient delivery address, inability to access a property, failure to contact a courier after a delivery attempt or failure to collect from an Australia Post outlet, will incur a re-shipping and re-delivery charge at the standard shipping rate. We will of course replace or refund gift boxes incorrectly addressed by us, however, we accept no responsibility for deliveries made where incorrect addresses are supplied and deliveries are subsequently made.
Authority to leave: Sending parcels to a workplace where someone is available to receive the package is highly recommended as it avoids many delivery issues and delays. If parcels are sent to a residence and no-one is home, we may elect to have an "Authority to leave" (ATL). This means, that if no-one is available to accept the order, the courier/Australia Post will leave the parcel somewhere safe at the residence. If there is no ATL, a calling card will be left and the recipient will need to call the courier to arrange re-delivery, or in some cases they may need to collect it themselves from a depot or agency. Please note that if the recipient wants to change the delivery address after a delivery attempt has been made by the courier, they may be charged a re-delivery fee by the courier. If you require a signature on delivery, please tell us in the 'special instructions' box during the checkout process, noting that if the recipient is not at home, there may be delays in delivery.
Deliveries to units/apartments: Our couriers do deliver to units and apartments, however, if no-one is available to receive the parcel, we do not authorise parcels to be left unattended at units and apartments as there is often nowhere to leave a parcel. This means that the parcel will be returned to the depot, and the recipient will need to contact the courier to arrange re-delivery or they may need to collect it from a depot or agency. Please take this into account when shipping to units/apartments.
Gifts containing alcohol: Deliveries containing alcohol must be received at the delivery address by a person who is 18 years or over. The recipient may be required to provide a valid identification for proof of age and sign for the product. Deliveries containing alcohol cannot be left unattended at premises. If re-delivery is required, there may be an additional re-delivery fee.